FAQs

What is your cancellation policy? 

We DO NOT accept cancellations.

 

What if I never receive my item?

We are not responsible for any lost or stolen packages. Please contact your local USPS for additional information or to file a claim. 

 

What payment options do you accept?

We accept all major credit credit cards and PAYPAL

 

Do you ship Internationally?

Currently we DO NOT ship internationally. Please check again on a later date.

 

What if my item is defective?

Each item undergo a 3 point inspection before being sent to you. In the event an item is not up to standard please email us at hello@woolrose.com within 24 hours of receiving the defective item. We will work with you to resolve the issue.